Orders

Every customer purchase flows through the Orders module. Here you can view, filter, update, and export all orders across your store.

Order Statuses

Every order moves through a standard lifecycle. The current status is always shown as a colored badge.

Filtering and Searching Orders

The Orders list supports several filters to help you find orders quickly:

• Search bar — Search by order number (e.g., #1042), customer name, or email address.
• Status filter — Dropdown to show only orders in a specific status.
• Date range — Filter by order date. Defaults to the last 30 days.
• Store filter — Platform admins only: filter by individual storefront.
• Group order filter — Show only orders that belong to a specific group order.

Bulk Actions

Select multiple orders using the checkbox column, then use the Bulk Actions dropdown at the top of the list:

• Mark as Processing — Move selected PAID orders to PROCESSING status at once.
• Mark as Shipped — Bulk update to SHIPPED (you will be prompted to enter tracking info).
• Export to CSV — Download a spreadsheet of selected orders. See the CSV export section below.
• Print packing slips — Open a printable PDF of packing slips for selected orders.

Order Detail View

Click any order row to open the full detail view. You will see:

• Customer info — Name, email, shipping address, and whether they have an account.
• Line items — Each product with color, size, quantity, price, and any personalization (name, number).
• Payment summary — Subtotal, shipping, tax, discount codes, and total.
• Stripe payment link — Direct link to the payment in your Stripe dashboard.
• Order timeline — A log of every status change and admin action on this order.
• Production stage — The current Kanban stage. Click to jump to the production board for this order.
• Proof status — If proofs are attached, their current approval state.
• Notes — Internal admin notes visible only to your team.

Adding Tracking Numbers

To add a tracking number to an order:

1. Open the order detail view.
2. Click Add Tracking in the Shipping section.
3. Select the carrier (UPS, FedEx, USPS, etc.) from the dropdown.
4. Enter the tracking number.
5. Click Save & Notify Customer. The customer receives an email with the tracking link automatically.

Downloading Invoices

Each order has a PDF invoice you can download or email to the customer. From the order detail view, click Download Invoice in the top-right action bar. To send the invoice to the customer by email, click Email Invoice.

Exporting Orders to CSV

To export orders, either:

• Select specific orders using checkboxes, then choose Export to CSV from the Bulk Actions dropdown, or
• Apply the filters you want (date range, status, store), then click Export All (CSV) in the top-right. This exports all orders matching the current filters.

The CSV includes: order number, date, customer name, email, shipping address, items, quantities, sizes, personalization fields, subtotal, shipping, tax, total, payment status, and tracking number.

Production Board Link

Every order that is in PAID or later status has a corresponding card on the Production Board. From any order detail view, click View on Production Board to jump directly to that order's Kanban card. See the Production Board guide for full details on how the Kanban stages work.